Yes. Each photo is manually retouched to ensure a sharp, legible and true-to-life image.

f the photo does not allow for an optimal result, we will contact you before manufacturing .

No worries. Photos taken with a smartphone are perfectly adequate . We optimize brightness and contrast as needed for a harmonious result.

As each piece of jewelry is personalized, a manufacturing time of 3 to 5 days is required.

Delivery then takes approximately 5 to 8 days , depending on the carrier.

A tracking number will be sent to you by email, so you can track the delivery of your order.

As this is a personalized product, standard returns are not possible.

However, if a problem is identified , our customer service is there to find a fair and humane solution.

Your order is covered by our Shipping Included Guarantee .

In the event of damage found upon delivery, we offer a quick, free solution .

To do so, contact us at hello@omi-jewels.com

No. The bracelet is designed for everyday wear : it's resistant, comfortable, and durable. It retains its appearance and finish over time with normal use.

Yes. The design is intentionally discreet and elegant , to suit all outfits and accompany your daily life without constraint.

Exactly. Personalizing it with your own pet eliminates the risk of making a mistake. It's not a "generic" piece of jewelry, it's yours.

Yes, and with great respect.

For many customers, this piece of jewelry is a gentle and intimate way to keep a memory alive , without ostentation.

Yes. Your photos are used solely for the creation of your jewelry , treated confidentially, and deleted after your order has been shipped.